1. Introduction
These Terms of Service ("Terms") govern the relationship between Vantyze ("we", "us", "our") and you ("client", "you") when you engage our services. By commissioning work from Vantyze, you agree to these Terms in full.
2. Services
Vantyze provides digital services including but not limited to: website design and development, dashboard development, CRM development, custom software solutions, and monthly retainer support. The specific scope of each project is agreed upon in writing before work begins.
3. Project Agreement
Every project starts with a written agreement outlining the scope, deliverables, timeline, and price. No work begins before this agreement is in place. Any changes to the agreed scope must be requested in writing and may result in adjusted pricing and timelines.
4. Payment
- A deposit of 50% of the total project fee is required before work begins.
- The remaining 50% is due upon project completion, before final files or access are handed over.
- Monthly retainer fees are billed at the start of each month.
- All prices are exclusive of VAT unless stated otherwise.
- Invoices are payable within 14 days of issue.
5. Revisions
Each project includes up to two rounds of revisions within the agreed scope. Additional revisions or changes outside the original scope will be quoted separately and require written approval before execution.
6. Timeline
Estimated delivery timelines are provided in good faith and based on prompt client feedback. Delays caused by late content delivery, slow feedback, or scope changes are not the responsibility of Vantyze. We will communicate any delays proactively.
7. Client Responsibilities
You agree to provide all necessary content, access, and feedback in a timely manner. You confirm that any content or materials you provide do not infringe any third-party intellectual property rights.
8. Intellectual Property
All intellectual property of work produced by Vantyze — including but not limited to designs, code, and deliverables — remains the sole property of Vantyze at all times. Payment for a project covers the right to use the delivered work, not ownership of the underlying intellectual property. Ownership of intellectual property is only transferred to the client if explicitly agreed upon in writing and a separate intellectual property transfer fee has been paid. Vantyze retains the right to display the work in our portfolio unless otherwise agreed in writing. Third-party assets (fonts, plugins, stock images) remain subject to their own licences.
9. Confidentiality
Both parties agree to keep confidential any sensitive information shared during the project. This obligation survives the termination of the agreement.
10. Limitation of Liability
Vantyze is not liable for any indirect, incidental, or consequential damages arising from the use of delivered work. Our total liability shall not exceed the total fees paid for the specific project in question.
11. Termination
Either party may terminate a project with 14 days' written notice. Work completed up to the point of termination is billable. The deposit is non-refundable if termination is initiated by the client after work has begun.
12. Governing Law
These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts of Amsterdam.
13. Contact
For any questions regarding these Terms, contact us at
info@vantyze.com.